FAQ

Yes, we ship internationally and offer free shipping and returns over 150€/150£/150$. (for Swedish orders we always offer free shipping and returns)

It depends on where you are. Orders within Sweden take 1-3 working days to arrive. Deliveries abroad can take anywhere from 7-16 days.

Free shipping on all Swedish orders and all international orders over 150€/150£/150$. Please note that delivery may take a little longer during clearance events.

You may be responsible for import duties and taxes on your international order. We suggest that you contact your local customs authority for further information.

Send us an email or contact us via Facebook Messenger or chat as soon as possible and give us your order number and name and we can help you change your order.

Our Lyocell sheets are made from 100% Tencel lyocell, one of the most durable and softest textile materials of our time. Other brands use either just cotton or cotton blends.

Check our size guide on the product page or contact us at info@hitthehay.se via chat or Facebook Messenger and we'll try to help you. Or try our quiz here

Our products are made from Tencel Lyocell, which is grown and produced without harmful chemicals, artificial additives, growth hormones or GMOs. They have all passed the Oeko-Tex Standard 100, an international testing and certification scheme for textiles that focuses primarily on limiting the use of harmful chemicals in the textile industry. The certification body tests over 100 harmful substances in the manufacture of textiles and ensures that no such substances remain in the fabric after the manufacturing process has been completed.

Our Tencel Lyocell fabrics are hypoallergenic, breathable, naturally antibacterial and free of harmful chemicals, making them particularly suitable for very sensitive, acne-prone skin, eczema, dermatitis, psoriasis and chemo patients.

Our fabrics are dyed with non-toxic, environmentally friendly dyes.

Our Lyocell bedding may shrink naturally after the first wash, but we do not recommend drying your Lyocell bedding in too high heat. In case of shrinkage, we have added some extra length.

Our products are made in Portugal.

Our 100% Lyocell sheets have a thread count of 300. This is equivalent to 1000 threads in cotton. Not all materials are measured in thread count and it is not the most important factor when choosing sheets. The quality of the fibre and the weave of the sheets are the most important factors.

All our products come with care labels with detailed washing instructions. We recommend machine washing in (30-40 degrees) to preserve the best quality, hang drying or low tumble drying. No bleach or fabric softener needed.

Yes, our sheets do get clean at 30 degrees! Tencel Lyocell is also naturally antibacterial. Our recommendation is to wash at 30-40 degrees to preserve the best quality of the fabric, but you can of course wash warmer.

Snooze points are part of our loyalty programme where customers can earn points for different things. Points that can later be used to buy our bedding or towels! Currently, you need to visit our website via a computer to access your points and/or become a member. At the bottom left corner you will find a blue button, press there to read more about Snooze points.

Send us an email or talk to our staff via our live chat.

We offer most payment options. You can pay by Paypal, debit or credit card, Swish and Klarna.

We offer a 30-day trial period. For our return and exchange policy, please see Refund Policy.

If you receive the wrong product, please send us an email as soon as possible.